Explaining Diagnostic Fees Consistently
Explaining diagnostic fees repeatedly drains time and tests advisor patience.
Alyx uses shop-approved language to explain why diagnosis is required, what it includes, and that pricing depends on inspection.
Consistent Communication
By delivering a consistent, non-emotional explanation for diagnostic fees, Alyx ensures customers understand the value of a professional inspection before demanding repair quotes.
FAQ
Will Alyx give out exact diagnostic prices?
Yes, if you configure it to provide your standard base diagnostic fee. It will always add context that deeper issues might require additional diagnostic time.
Can it explain what a diagnostic actually does?
Absolutely. It can explain that pulling a code isn't a diagnosis, and that technicians need to test circuits and components.
No More Guesswork
Protect your shop's profitability by ensuring every caller understands the value of proper diagnosis.